Oxford Lab Technologies Privacy Policy

1.3.1 Contact Information

Including:

1. (a)

   name;

2. (b)

   organisation;

3. (c)

   job title;

4. (d)

   email address;

5. (e)

   postal address; and

6. (f)

   telephone number.

1.3.2 Transaction Information

Including:

1. (a)

   quotations;

2. (b)

   orders;

3. (c)

   invoices;

4. (d)

   payment records;

5. (e)

   support contracts; and

6. (f)

   subscription records.

1.3.3 Support Information

Including:

1. (a)

   support requests;

2. (b)

   diagnostics;

3. (c)

   troubleshooting information;

4. (d)

   screenshots;

5. (e)

   support correspondence;

6. (f)

   uploaded files;

7. (g)

   equipment information;

8. (h)

   facilities information;

9. (i)

   service logs; and

10. (j)

    maintenance records.

1.3.4 Website Information

Including:

1. (a)

   IP address;

2. (b)

   browser information;

3. (c)

   device information;

4. (d)

   cookie information; and

5. (e)

   website usage information.

1.3.5 Marketing Information

Including:

1. (a)

   communication preferences;

2. (b)

   subscription preferences; and

3. (c)

   responses to marketing communications.

1.3.6 Operational Data and Telemetry

Where permitted by applicable law, OLT may collect operational, diagnostic, telemetry, configuration, performance, support, maintenance and usage information relating to products and services supplied by OLT.

Telemetry may include:

1. (a)

   device identifiers;

2. (b)

   software version information;

3. (c)

   configuration information;

4. (d)

   operational metrics;

5. (e)

   performance statistics;

6. (f)

   error information;

7. (g)

   crash information;

8. (h)

   support diagnostics; and

9. (i)

   usage information.

Telemetry data may not necessarily identify an individual person.

Further information regarding telemetry is contained within OLT's Terms and Conditions and End User Licence Agreement.

1.4.1 Directly From You

Including when you:

1. (a)

   contact us;

2. (b)

   request information;

3. (c)

   request support;

4. (d)

   place an order;

5. (e)

   register for training;

6. (f)

   attend events;

7. (g)

   subscribe to services; or

8. (h)

   complete a form.

1.4.2 Automatically

Including through:

1. (a)

   websites;

2. (b)

   software;

3. (c)

   online services;

4. (d)

   cookies;

5. (e)

   analytics systems;

6. (f)

   support systems; and

7. (g)

   telemetry systems.

1.4.3 From Third Parties

Including:

1. (a)

   service providers;

2. (b)

   distributors;

3. (c)

   resellers;

4. (d)

   payment providers;

5. (e)

   event organisers;

6. (f)

   publicly available sources; and

7. (g)

   social media platforms.

1.5.1 Contract Performance

Including:

1. (a)

   supplying products;

2. (b)

   supplying services;

3. (c)

   administration of subscriptions;

4. (d)

   support;

5. (e)

   maintenance;

6. (f)

   invoicing; and

7. (g)

   contract management.

1.5.2 Legitimate Business Interests

Including:

1. (a)

   business administration;

2. (b)

   customer relationship management;

3. (c)

   product improvement;

4. (d)

   diagnostics;

5. (e)

   service improvement;

6. (f)

   statistical analysis;

7. (g)

   fraud prevention;

8. (h)

   security;

9. (i)

   troubleshooting; and

10. (j)

    business planning.

1.5.3 Legal Compliance

Including:

1. (a)

   taxation;

2. (b)

   accounting;

3. (c)

   regulatory compliance;

4. (d)

   law enforcement requests; and

5. (e)

   protection of legal rights.

1.5.4 Marketing

Where permitted by law, we may contact you regarding:

1. (a)

   products;

2. (b)

   services;

3. (c)

   events;

4. (d)

   updates; and

5. (e)

   other information that may be relevant to you.

You may withdraw marketing consent at any time.

1.6.1 Service Providers

Including:

1. (a)

   hosting providers;

2. (b)

   cloud providers;

3. (c)

   software providers;

4. (d)

   payment processors;

5. (e)

   support providers;

6. (f)

   contractors;

7. (g)

   advisers; and

8. (h)

   auditors.

1.6.2 Group Companies

Where reasonably required for business administration.

1.6.3 Legal and Regulatory Authorities

Where required by law or reasonably necessary to:

1. (a)

   comply with legal obligations;

2. (b)

   enforce agreements;

3. (c)

   protect rights;

4. (d)

   investigate wrongdoing; or

5. (e)

   respond to lawful requests.

We do not sell personal information to third parties.